Webinar Series

If you’re trying to make sense of where AI actually fits in customer service, this webinar recording is worth your time! We sat down with the team at Yellow.ai to cut through the noise and get real about what’s working, what’s hype, and how to make confident decisions about AI in CX.

Here’s what we covered:

• Cut through the AI hype: What today’s AI can really do — and where keeping the human touch still makes all the difference.

• Pinpoint the real problems: The questions smart leaders asked before investing in automation.

• Find your quick wins: How to use the AI Opportunity Matrix to prioritize high-impact, low-complexity projects.

• Build a lasting foundation: What it takes to set your team up for long-term AI success — without the “fear of messing up.”

If you’re rethinking where AI fits in your customer experience, let’s talk.

Twisted Tech helps businesses cut through the noise and find solutions that are smart, simple, and connected. Reach out for a quick discovery conversation to explore what makes sense for your business. 

Couldn’t make it to the live session? Catch the replay of our exclusive webinar with Dialpad and Twisted Tech, where business leaders came together for an energizing discussion on the future of intelligent communications.

In this session, we:

• Sat down with Kevin Ruschman, Director of IT at BM2 Freight, for a fireside chat on BM2’s transformation journey—from communication challenges to streamlined operations.

• Explored a live demonstration of the Dialpad platform, showcasing how AI-driven tools make teams more efficient and connected.

• Shared a sneak peek of Dialpad’s upcoming Agentic AI platform launching in Fall 2025.

• Highlighted how Twisted Tech partners with businesses to evaluate technology, cut through the noise, and match solutions that drive measurable results.

The event drew strong attendance, sparked lively conversation, and gave business leaders practical ideas for scaling smarter and communicating better.

👉 Ready to move from ideas to action? Twisted Tech is here to partner with you as you build your technology roadmap for the future. Let’s turn today’s possibilities into tomorrow’s results.